"Operator panel" is a specialized type of personal account where operator employees can process customer requests in real-time, coming from various messengers, social networks, or the website.
"Operator panel" is a specialized type of personal account where operator employees can process customer requests in real-time, coming from various messengers, social networks, or the website.
A certain number of such operators can be added to the panel, and they can even be divided into groups.
The client can initially interact with a bot and then be transferred to an operator. In this case, the entire conversation with the bot will be visible in the Operator Panel. Instant transfer to an operator can also be implemented.
His message will automatically appear in the operator's panel
The responsible operator will contact him and answer his question
Then they continue the conversation in the usual messenger
Convenient: Communicate with us in the way that suits you best, without the need to register or download new apps.
Fast: Get answers to your questions in real time.
Effective: Resolve any issues quickly and easily
A certain number of such operators can be added to the panel, and they can even be divided into groups.
The client can initially interact with a bot and then be transferred to an operator. In this case, the entire conversation with the bot will be visible in the Operator Panel. Instant transfer to an operator can also be implemented.
Convenient: Communicate with us in the way that suits you best, without the need to register or download new apps.
Fast: Get answers to your questions in real time.
Effective: Resolve any issues quickly and easily
The user writes in the widget on the website or in any convenient messenger for you