"Operator panel" is a specialized type of personal account where operator employees can process customer requests in real-time, coming from various messengers, social networks, or the website.
A certain number of such operators can be added to the panel, and they can even be divided into groups.
The client can initially interact with a bot and then be transferred to an operator. In this case, the entire conversation with the bot will be visible in the Operator Panel. Instant transfer to an operator can also be implemented.